Privacy Policy
Last updated: 13 January 2026
Website: https://nexmoweb.com
Contact email: [email protected]
1. Who we are
Nexmo Web (“we”, “us”, “our”) is a digital marketing agency providing web design, branding, and marketing services to clients worldwide, including customers located in the European Union.
If you have any questions about this privacy policy or how your data is processed, you can contact us at: [email protected].
2. What data we collect
We may collect and process the following categories of personal data when you use nexmoweb.com or interact with our ads:
Contact data: name, email address, phone number, company name, and any information you include when you contact us via forms or email.
Usage data: IP address, browser type, device information, pages visited, time spent, and referring URLs, collected through cookies and similar technologies.
Marketing & communication data: your preferences for receiving marketing communications from us and your interaction with our emails and ads.
We do not intentionally collect special categories of personal data (such as health, political opinions, or religious beliefs).
3. How we use your data and legal bases
We process your personal data for the following purposes and on the following legal bases under the GDPR:
To respond to inquiries and provide our services: when you contact us via forms or email, we use your contact data to answer your request and, where relevant, perform a contract with you or take steps at your request before entering into a contract (GDPR Art. 6(1)(b)).
To operate and improve our website: we use usage data and cookies to maintain security, analyze performance, and improve user experience (legitimate interests, Art. 6(1)(f)).
To run marketing and advertising campaigns: we may use your data to show you ads, measure ad performance, and build custom or lookalike audiences where permitted by law (consent, Art. 6(1)(a), or legitimate interests, Art. 6(1)(f), depending on the tool and your location).
To comply with legal obligations: we may process and retain certain information to comply with applicable laws and regulations (Art. 6(1)(c)).
Where we rely on consent, you can withdraw your consent at any time as described below, without affecting the lawfulness of processing before withdrawal.
4. Cookies and tracking technologies
Our website may use cookies and similar technologies to:
Enable basic site functionality and security.
Analyze site traffic and performance (for example via analytics tools).
Measure and optimize advertising campaigns, including for platforms such as Meta (Facebook/Instagram), Google, or other ad networks.
When required by EU law, non-essential cookies (such as analytics and advertising cookies) will be set only after you provide your consent through a cookie banner or preference tool.
You can manage or withdraw your cookie consent at any time via your browser settings and, where available, our cookie banner or settings panel.
5. Advertising and social media partners
When we run ads in Europe, including Meta (Facebook/Instagram) Ads, Google Ads, or similar platforms, we may:
Use tracking tools (such as pixels or tags) to measure conversions and optimize campaigns.
Create custom or lookalike audiences by matching contact data (such as email addresses) with users on these platforms, strictly in accordance with their terms and applicable data protection laws.
These platforms act as independent controllers or joint controllers for some processing and have their own privacy policies and legal bases for using data for advertising, which you can review on their websites.
Where required in the EU, we will rely on your explicit consent before using data for personalized advertising or creating custom audiences, and you can withdraw this consent at any time.
You can also manage your ad preferences directly on each platform (for example, in your Facebook or Google account settings).
6. How we share your data
We may share your personal data with:
Service providers and processors: hosting providers, analytics services, email and CRM tools, and advertising/marketing platforms that process data on our behalf under data processing agreements.
Professional advisers and authorities: when necessary to comply with legal obligations, protect our rights, or respond to lawful requests from public authorities.
We do not sell your personal data.
If data is transferred outside the European Economic Area (EEA), we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent mechanisms required by the GDPR.
7. Data retention
We keep personal data only for as long as necessary for the purposes described in this policy, including to:
Provide services and respond to your requests.
Comply with legal, accounting, or reporting obligations.
Resolve disputes and enforce our agreements.
Retention periods may vary depending on the type of data and purpose, but data will be deleted or anonymized when no longer needed.
8. Your rights under GDPR
If you are located in the EU or the European Economic Area, you have the following rights regarding your personal data, subject to certain conditions and exceptions:
Right of access: to obtain confirmation and a copy of the personal data we hold about you.
Right to rectification: to request correction of inaccurate or incomplete data.
Right to erasure: to request deletion of your data in certain circumstances (“right to be forgotten”).
Right to restriction: to request that we limit processing in certain cases.
Right to object: to object to processing based on legitimate interests, including profiling, and to object at any time to processing for direct marketing.
Right to data portability: to receive your data in a structured, commonly used, machine-readable format and have it transmitted to another controller where technically feasible.
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.
To exercise your rights, please contact us at [email protected], and include enough information to verify your identity and process your request.
You also have the right to lodge a complaint with your local data protection authority if you believe your data protection rights have been violated.
9. Data security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or destruction, taking into account the nature of the data and the risks involved.
However, no method of transmission over the internet or electronic storage is completely secure, so absolute security cannot be guaranteed.
10. Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or services.
The updated version will be indicated by a revised “Last updated” date and will be effective as soon as it is posted on nexmoweb.com, so you should review this page periodically.
